Skip to content
Contact Support
  • There are no suggestions because the search field is empty.

How to share images with your patient

Before you start

This feature is available to practices using Sonio Share. If you would like to learn more about Sonio Share or confirm whether it is available for your practice, please reach out to your Account Manager.

Step-by-step: share images with your patient

  1. In the top-right corner of the patient’s exam, click Share.
  2. Select the images and clips you want to share. Depending on your settings, some may already be pre-selected.
  3. (Optional) To include a document such as a PDF, open the Documents section and click Upload a document. Drag and drop your file, or browse from your device.
  4. When you are ready, click Share.
    • QR Code: ask the patient to scan it with their phone camera and tap the link that appears.
    • Secure Email Link: enter the patient's email (it may already be pre-filled from your EHR) and click the send button. The patient receives a secure link by email.
    • Print QR Code: print the QR code to hand to the patient.Choose how to share:

Track Sharing Activity

  • The Share icon turns yellow once you have shared successfully. 
  • Click the icon to view the shared details.

💡 Tip: To track whether the patient has viewed their images from your dashboard, add the Patient Sharing status dashboard column. The status will show:

  • Shared when you have shared media
  • Shared and viewed once the patient opens the link.

See how to configure dashboard columns

Common questions / troubleshooting

The patient did not receive the email.

Ask them to check their spam or junk folder, and confirm the email address is correct. This is the most common reason a patient cannot find their images.

The patient does not know their three letters.

They are the first three letters of the patient's last name, and they are shown directly under the QR code on the access screen.

How long does the link last?

The link will remain active for 1 year.