What is my password to access my Sonio space?

Your password is the first three characters of your last name (surname), exactly as it was entered by your healthcare practice.

Example: MARTIN → MAR.

Important notes:

• Your password is always 3 characters long.
• If your last name contains accents or special characters (for example É, Ç, ß, or apostrophes like D’ANNY), type them exactly as they are.
• If your last name includes a space or multiple parts (for example DE BOURVILLE), start from the very beginning of the last name (including “de”, “van”, etc.). The space is shown as “#” in your password (for example: DE BOURVILLE → DE#).
• If your last name is shorter than 3 letters, add “#” to reach 3 characters (example: LI → LI#)
• If you have multiple last names (for example, maiden and married name), use the one given at registration.

If it still doesn’t work, your healthcare practice may need to confirm the spelling of your last name in their system and resend your access link.